"Customer-centered" is the Marstech’s consistent service purposes. While it constructs market sales network, Marstech will actively promote "customer service network" of construction, and strive to make customer service a product by Marstech competition advantages of the implementation of the strategy.
"NACALA" HD multimedia player as new products, in addition to promoting the new brand advertising, high-quality after-sales service brings good word-of-mouth effect. Fast and convenient after-sales service are important work to company.
The company will focus on regional maintenance centers or directly through local electrical maintenance organizations to build service center.
MARSTECH own maintenance service is different from other brands modes of services. Its products to the consumer by implementation stars service standards: the service centers (stations) should be advanced configuration of maintenance equipment, announced hotline (400 or 800 telephone); Engineers in maintenance center must be regularly sent to train in headquarter; to establish and user files on sold-machine to track feedback; for the urban aged, the weak, the sick, disabled users, it comes free services ... in the next two years Marstech will establish not less than 50 service centers in 31 provinces (municipalities), so that each consumer buys with confidence. |